HR Account Manager

HR Account Manager

Company: AMS International
Location: Dubai Internet City, Dubai, UAE
Role: HR Account Manager (Client Services)

About AMS International AMS International is a market-leading staffing and recruitment consultancy located in Dubai Internet City. We serve as a strategic partner to our clients, handling the complexities of talent acquisition and outsourced workforce management. We are looking for an experienced HR Account Manager who thrives in a service-oriented environment, ensuring that our outsourced employees and clients receive best-in-class support.

Role Overview As an HR Account Manager, you will act as the dedicated HR partner for our key corporate accounts. You will oversee the full employee lifecycle for our outsourced staff, including onboarding, visa coordination, payroll management, and grievance handling. You are the bridge between our clients, our outsourced talent, and our internal operations team.

Key Responsibilities

• Account Ownership: Act as the primary HR contact for a portfolio of corporate clients, maintaining high levels of satisfaction and retention.
• Payroll & Compensation: Manage accurate and timely payroll processing for assigned outsourced staff, handling any discrepancies and benefits administration.
• Visa & Onboarding Lifecycle: Coordinate directly with the PRO team to ensure seamless visa processing, medical insurance enrollment, and onboarding/offboarding documentation for all outsourced staff.
• Policy Implementation: Ensure that all HR activities and outsourced staff management align with both client policies and UAE labor legislation.
• Relationship Management: Regularly visit client sites to resolve employee relations issues, conduct performance check-ins, and ensure client expectations are consistently met.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field.
• Minimum 3–5 years of experience in HR within a recruitment agency, EOR (Employer of Record), outsourcing firm or similar background in the UAE.
• Strong understanding of the UAE labor law, WPS (Wage Protection System), and visa regulations.
• Excellent communication skills and the ability to build strong, long-term relationships with clients.
• Proficiency in HRIS and payroll software.
• Ability to handle high-volume administrative tasks with precision and a customer-first mindset.